Terms of Service & Conditions

These Terms of Service (“Terms”) govern your use of services provided by CompliMed Partners (“Company,” “we,” “our,” or “us”). By engaging our services, you agree to these Terms.

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1. Services Provided

CompliMed Partners provides credentialing, onboarding, compliance, and related consulting services.
   •    Core Packages may include payer enrollment, CAQH and NPI setup, compliance support, onboarding SOPs, and related services.
   •    Add-On Services are divided into two categories:
   •    Standalone Add-Ons (purchased separately): Compliance Audits, Training & Support.
   •    Package-Only Add-Ons (must be purchased with a credentialing package): Provider Recredentialing, CAQH Profile Management,          Expedited Processing, and other package enhancements.

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2. Client Responsibilities

You agree to:
   •    Provide accurate and complete information necessary for credentialing and onboarding.
   •    Respond promptly to requests for documents or clarifications.
   •    Maintain any accounts or profiles (e.g., CAQH, NPI) after setup is completed.
   •    Ensure timely payment for services as outlined in invoices.

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3. Payment Terms
   •    Fees for services will be outlined in your proposal or engagement agreement.
   •    Payment is due in full unless a separate written arrangement is made.
   •    For recurring services, payments must be made on the schedule agreed upon.
   •    Refunds are subject to our Refund Policy.

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4. Refund Policy
   •    Fees for completed credentialing submissions or services are non-refundable.
   •    Refund requests may be considered only if no work has begun.
   •    For bundled services, refunds are prorated based on completed work.

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5. Confidentiality

We maintain strict confidentiality regarding all client information and documentation.
   •    Sensitive information is shared only with payers, agencies, and authorized personnel as necessary.
   •    We follow HIPAA and other applicable compliance requirements.

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6. Limitation of Liability
   •    CompliMed Partners is not responsible for delays or denials caused by payers, agencies, or third-party systems.
   •    Our liability is limited to the fees paid by you for the specific service.

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7. Termination

Either party may terminate services with written notice.
   •    You remain responsible for payment of services rendered up to the date of termination.
   •    We reserve the right to end services if requirements are not met (e.g., missing documents, nonpayment).

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8. Governing Law

These Terms are governed by the laws of the State of Arizona.

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9. Changes to Terms

We may update these Terms from time to time. Updates will be posted with a revised “Effective Date.”

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10. Contact Us

If you have questions about these Terms, please contact us:

CompliMed Partners
Email: admin@complimedpartners.com
Location: Remote Office